Clinical Case Manager
full-time / 37.5 hours per week
We are looking for a culturally sensitive and trauma-informed team player to join our Social Services team as a Clinical Case Manager. This position will provide critical direct services and referrals to a diverse caseload of survivors, seeking to address their unique social, medical, psychological and legal needs.
We are looking for someone who is committed to TASSC’s mission and who has experience working with immigrant populations. Excellent communication and people skills will be necessary for this role, as well as the ability to handle ethically complex and confidential situations.
With all TASSC staff members, interns and volunteers, the Clinical Case Manager (CCM) welcomes survivors to TASSC and provides information about TASSC services and referrals. This welcome is an essential part of the TASSC mission.
Conducts initial intake process to establish eligibility with all new TASSC survivors, and conducts an assessment to determine survivors’ strengths, needs, resources and support systems.
Conducts the development of a survivor-centered case management plan based on information gathered from assessments. The case management plan identifies appropriate referrals to meet survivors’ social, medical, psychological, and legal needs; provides psycho-educational support as necessary.
Collaborates with TASSC therapists and psychiatrist to formulate appropriate clinical interventions based on survivor needs and outlined goals.
When needed, collaborates with Social Services Program Manager and Health and Psychological Program Manager to provide training and technical assistance on supporting survivors of torture and trauma-informed service delivery for a range of community partners.
Develops and facilitates therapeutic support groups, cultural orientation and education programs.
Maintains communication with survivors who receive or have received assistance from TASSC. Encourages participation in TASSC’s Communities of Healing, Truth Speakers, advocacy programs (when appropriate), and other TASSC events.
Maintains contact with TASSC’s referral network of professional legal, psychological and medical providers. Actively works to support and develop TASSC’s network of service providers.
Convenes and actively participates in case consultation sessions with the TASSC clinical and legal teams; participates in twice weekly group and individual clinical supervision.
Performs other indirect service activities that include: data gathering, monthly reporting, proposal writing, developing outreach materials, and other work as assigned by the Social Services Program Manager.
Assist with monthly communities of healing and other events that include the participation of survivors.
Actively works to improve and enhance social service delivery at TASSC.
Supervisory responsibilities: assist in supervising BSW and graduate interns.
MSW degree from accredited university. Must have LGSW in the District of Columbia and be working towards independent licensure. On-site supervision provided.
Experience providing case management and therapeutic interventions in a human services environment that supports a holistic, systemic approach to service delivery.
Multicultural sensitivity and ability to provide culturally responsive services to a diverse immigrant population, including ability to work with interpreters.
Strong understanding of trauma and trauma-informed service delivery; sensitive listening and communication skills.
Ability to assess and appropriately handle mental health emergencies, including referring to supervisor or other senior staff as appropriate.
Ability to develop client relationships and facilitate effective assessment and referral; empowers the client to help themselves when appropriate.
Strong interpersonal skills; strong organizational and communication skills, both verbal and written.
Fluency in a second language a plus.
Flexibility; ability to function both independently and as part of a team.
Personal integrity in handling ethically complex and confidential situations.
Self-motivated, confident and comfortable working in stressful situations.
A commitment to learning about the effects of torture on survivors and families.
Utmost level of confidentiality and sensitivity in working with survivors of torture.
How to apply
To apply, submit your resume, cover letter and a minimum of two professional references to firstname.lastname@example.org with the email subject “Clinical Case Manager - YOUR NAME.”
TASSC will only reach out to candidates who have the necessary experience and qualifications for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected group.